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Agents will dial this queue number plus * to log onto the queue, and this queue number plus ** to log out of the queue.
For example, if the queue number is 123:
123* = log in
123** = log out")?> |
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This setting is optional.")?> |
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List extensions to ring, one per line.
You can include an extension on a remote system, or an external number (Outbound Routing must contain a valid route for external numbers).
You can list agents defined in agents.conf by preceding the agent number with A, so agent 4002 would be listed as A4002. This is experimental and not supported. There are known issues, such as the inability for an agents.conf agent to do subsequent transfers to voicemail
In all cases, you can put a \",\" after the agent followed by a penalty value. Use penalties at your own risk, they are very broken in asterisk.") ?>
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When set to 'No Follow-Me or Call Forward', all agents that are extensions on the system will be limitted to ringing their extensions only. Follow-Me and Call Forward settings will be ignored. Any other agent will be called as dialed. This behavior is similar to how extensions are dialed in ringgroups.
When set to 'Extensions Only' the queue will dial Extensions as described for 'No Follow-Me or Call Forward'. Any other number entered for an agent that is NOT a valid extension will be ignored. No error checking is provided when entering a static agent or when logging on as a dynamic agent, the call will simply be blocked when the queue tries to call it. For dynamic agents, see the 'Agent Regex Filter' to provide some validation.")?> |
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Example: \"the Following call is from the Sales Queue\" or \"This call is from the Technical Support Queue\".
To add additional recordings please use the \"System Recordings\" MENU to the left. Compound recordings composed of 2 or more sound files are not displayed as options since this feature can not accept such recordings.")?> |
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Example: \"the Following call is from the Sales Queue\" or \"This call is from the Technical Support Queue\".
You must install and enable the \"Systems Recordings\" Module to edit this option")?> |
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To add additional recordings please use the \"System Recordings\" MENU to the left")?> |
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You must install and enable the \"Systems Recordings\" Module to edit this option")?> |
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This music is defined in the \"Music on Hold\" Menu to the left.")?> |
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tabindex=""/>
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When set to 'Yes + (ringinuse=no)' the queue configuration flag 'ringinuse=no' is set for this queue in addition to the phone's device status being monitored. This results in the queue tracking remote agents (agents who are a remote PSTN phone, called through Follow-Me, and other means) as well as PBX connected agents, so the queue will not attempt to send another call if they are already on a call from any queue.
When set to 'Queue calls only (ringinuse=no)' the queue configuration flag 'ringinuse=no' is set for this queue also but the device status of locally connected agents is not monitored. The behavior is to limit an agent belonging to one ore more queues to a single queue call. If they are occupied from other calls, such as outbound calls they initiated, the queue will consider them available and ring them since the device state is not monitored with this option.
WARNING: When using the settings that set the 'ringinuse=no' flag, there is a NEGATIVE side effect. An agent who transfers a queue call will remain unavailable by any queue until that call is terminated as the call still appears as 'inuse' to the queue.")?> |
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tabindex=""/>
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^([2-4][0-9]{3})$
This would restrict agents to extensions 2000-4999. Or
^([0-9]+)$ would allow any number of any length, but restrict the * key.
WARNING: make sure you undertand what you are doing or otherwise leave this blank!")?> |
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This IVR must only contain single-digit 'dialed options'. The Recording set for the IVR will be played at intervals specified in 'Repeat Frequency', below.")?> |
'._("Earlier versions of this module allowed such queues to be chosen, once changing this setting, it will no longer appear as an option");
}
?>
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";
}
// implementation of module hook
// object was initialized in config.php
echo $module_hook->hookHtml;
?>
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" onclick="checkQ(editQ);" tabindex=""> |